We have some exciting updates coming to the Open Rewards app!
In the next app release, you will see an improved design for earning and redeeming rewards that makes it simpler and more intuitive for users.
With the updated experience, users will be able to submit a purchase, clearly see the rewards they’re eligible to earn, and choose whether they’d like to apply existing rewards balance toward that purchase – all within one flow.
We’re also improving the linked-card experience. When Open Rewards identifies eligible purchases from a connected card, users will be able to see those purchases directly from the Home screen, review them, choose to apply their existing rewards balance if they want and collect their rewards.
A few other updates are included as well:
Users will need to have location services enabled to submit receipts. This enhances program security and helps protect the program from misuse or fraud.
Instant Rewards – as a perk for having location services enabled, users that submit receipts while at the business location will experience priority processing and in most cases get their rewards within seconds!
Receipts more than 30 days old will not be permitted for submission. This helps us protect the program from submissions of large quantities of old receipts and ensures that we encourage current, ongoing purchases.
KYC compliance – as the program grows, we are required to perform identity verification when we issue payouts to users that meet the compliance threshold. Those users will be prompted to complete a quick identity verification via Persona. In most cases, they will only need to fill out name, DOB, and address which takes no more than 30 seconds. If that does not pass, they will be prompted to submit an ID photo and selfie. Users will see their verification result immediately upon completion and they will only need to do this once.
